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Open with permata123 Legal terms

Clear Legal terms help you understand account access before you enter the lobby. With permata123, we explain identity checks, payment ownership and data handling in plain English, while…

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POLICY HELP

Contact us about Legal access

Our support path is designed for questions about Legal wording, account verification and a payment record that does not match your submitted details.

Account access Use the signed-in account support route to ask about Legal eligibility, phone verification or a suspended access step. We will refer to the details attached to your account.
Payment records For DANA, OVO, GoPay, QRIS or bank-transfer questions, send the payment receipt through the available support path. We can then check ownership and status against your account.
Policy requests Ask us to clarify a Legal clause, explain a policy change or record a request to amend personal details. Include the relevant account step so our reply stays specific.
RECORD CARE

Protect your Legal account records

We handle Legal matters through identifiable account records rather than informal messages. Your account step, phone verification result and payment reference help us answer access questions accurately.

Data handling

We use submitted account details and transaction references to check access, payment ownership and policy requests. We do not ask you to send wallet credentials or private sign-in codes.

Cookies

Cookies may keep sign-in and page preferences consistent during an account session. You can ask support how a cookie relates to a Legal or access question before changing browser settings.

Account security

Phone verification is part of the account access process. Keep your sign-in details private, and contact us through the account route if an access step appears that you did not request.

Record retention

We retain account and payment records for operational, dispute and Legal purposes for the period required by applicable requirements. Ask support which record a particular request concerns.

Policy changes

When Legal wording changes, we place the current text on this page. Check it before using an account, especially after a change involving payment verification or regional access.

Change requests

To request correction, clarification or removal of eligible account details, contact support from the signed-in account and identify the exact record or clause involved.

Find answers about permata123 Legal

These Legal questions cover the checks you may encounter before opening an account or using a local payment route. We keep the answers practical: access depends on local law, payment records must match your account, and requests should use the support path connected to your details.

Legal is our set of terms for account access, identity checks, payment ownership, data handling and policy changes. Read the current wording before opening an account or selecting DANA, OVO, GoPay or QRIS.

Yes. Access depends on local law and may differ by Indonesian region or account status. We may also require phone verification before account access and can ask for clarification when details do not match.

We may retain account details, phone verification results and payment references to handle access, disputes and policy requests. Ask support about a specific record through the signed-in account route.

You can request a correction or eligible change by contacting support from the signed-in account. Identify the exact detail, such as a phone record or payment reference, so we can assess it.

A payment action may need verification when the wallet or receipt details do not match the account record. Keep the receipt available and use support so we can check ownership without requesting private wallet credentials.

Contact us through the account support route and mention the page or session involved. We can explain how cookies relate to sign-in continuity and page preferences before you change browser settings.

Read the current Legal text on this page, then contact support if a clause remains unclear. Include the affected account step, payment route or access message so our reply addresses the right policy.

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